We are so confident that our metal garden furniture (and some of our rattan patio furniture) will last in the long term that we are prepared to bestow a 10 year structural guarantee on most of our outdoor furniture products. Yes, up to ten years garden furniture guarantee! Can you find this manufacturing confidence in aluminum patio furniture or rattan any where else online?
Our Garden Furniture Guarantee
All cast aluminium is guaranteed for 10 years, Kensington deluxe rattan garden furniture is guaranteed for a period of 10 years and Kensington club rattan patio furniture is guaranteed for 3 years from the date of full payment against any structural defect resulting from faulty materials or workmanship of the cast aluminium or tubular metal parts, this does not include normal wear and tear (any powder coating or paintwork is guaranteed for 1 year). The colour of metal powder coating, plastic and wooden furniture is affected eventually by UV rays and is not covered by our guarantee. Weave is covered for 3 years for shrinkage, disintegration and fading, however, we reserve the right to repair where appropriate.
All plastic, wooden or resin patio parts and furniture carry a 3 year manufacturers’ structural warranty. Please note that shaking (small cracks) in wood outdoor furniture is normal and is not a structural fault.
All other products e.g. parasols, bases, covers, bbqs, garden lighting, cushions are guaranteed for 1 year against any structural faults. This excludes colour change.
All of our guarantees do not cover any of our garden products used in a contract environment (non-domestic), i.e. in hotels, bars, hostelries, inns, taverns, restaurants, holiday lets, rented accommodation, campsites etc.. Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.
After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return, exchange and collect any goods to our Galleywood company premises in the event of a guarantee claim. In the event of any claim the customer must provide proof of purchase in the form of the original sales invoice or method of payment. We reserve the right to replace faulty furniture and any refunds will be at our discretion.
Our structural guarantee does not include cover against moving parts (mechanisms, castors, drawers, upholstery) which can deteriorate with use. These parts are guaranteed for 1 year against failure during normal domestic use.
Garden Furniture Product Use and Care Advice
All parasols, pavilions and sunshades must be correctly secured before use. Also these garden products should never be left up in windy or inclement weather conditions. These products are not covered by our garden furniture guarantee if damaged because of incorrect fixing or bad weather.
Any parasol that is returned will be sent to the manufacturer for a cause of damage assessment, if the reason for the damage is in dispute.
Rattan furniture whether natural or synthetic is hand woven with fibre strands. Occasionally there may be strand ends that appear whilst rattan furniture is in use. This is not a fault and can be easily rectified by reworking the strand so that the end is tucked back within the frame or weave. If this problem persists please email your comments and a photograph to email@example.com and we will be able to help.
Painted cast aluminium, if scratched or chipped should be touched up in with hammerite paint to prevent oxidisation – aluminium cannot rust but a white oxide will form – if this is not repaired the oxide will spread under the powder coating which will eventually cause flaking.